You can upload other genealogy services or even third-party tools using the DNA data you download from Ancestry. This process is not particularly complicated, although some users may find it hard. This tutorial will help guide you in downloading DNA data from Ancestry and also solve common problems.
Downloading DNA Data From Ancestry Account
Steps to download DNA data from your Ancestry account
- Open your Ancestry account and click on the “DNA” tab
- Click on “Settings.”
- Scroll and select “Download DNA Data.”
- You will receive an email with a download link to the email address associated with your account.
- Check your email account and follow the instructions in the message for the process to download.
- Your DNA data will be exported as a text (.txt) file, which is useful for the use of any genealogy tools.
Troubleshooting In Downloading DNA From Ancestry
Sometimes users face the problem of downloading DNA data from Ancestry. Below are some of the common problems and their fix:
Download Error
Refresh the page and try downloading again. Make sure your internet connection is stable and your browser is up to date. If you’re still experiencing problems, try using a different browser or refreshing your cache.
Didn’t Get the DNA Data Email
The DNA data email might go into your spam/junk folder. Ensure the correct email address is on file at Ancestry with your account. If not resolved, reach out to Ancestry’s support team.
Invalid Link
If the download link in your email appears invalid or has expired, please request a new one using the same method. Be sure to take immediate action to avoid the expiration of the link.
Conclusion
Downloading DNA data from Ancestry can be pretty smooth, but sometimes mistakes occur: downloads don’t work, emails don’t come through, or bad links. For a successful download and use of your DNA data, please follow these instructions and troubleshooting tips above. In case of a problem, the Support Team at Ancestry is ready to provide more assistance.
FAQs:
How do I start downloading DNA data from Ancestry?
Go to your Account > settings.
What should I do if I encounter a download error?
Try refreshing or using a different browser.
Where is my DNA data email from Ancestry?
Check your spam or junk folder.
What if my download link is invalid?
Request a new link through Ancestry settings.
In what format is the DNA data downloaded?
It is downloaded in .txt format.