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Ancestry Media Sync Issues In FTM 2019

Family Tree Maker 2019 is a popular genealogy software that allows users to create and manage family trees. One of its key features is the ability to sync family tree data with, a popular genealogy website. However, some users may be Facing ancestry media sync issues, where photos, documents, and other media fail to upload or sync properly.

Causes of Ancestry Media Sync Issues

There are several possible causes for Ancestry media sync issues in Family Tree Maker 2019. One common cause is a slow or unstable internet connection, which can cause uploads to fail or take a long time to complete. Another potential cause is issues with the website itself, such as server downtime or maintenance. Additionally, certain antivirus or firewall programs may interfere with the syncing process, blocking certain files from being uploaded.

Troubleshooting Media Sync Issues

If you’re experiencing Ancestry media sync issues with Family Tree Maker 2019, there are several troubleshooting steps you can try. First, check your internet connection and ensure that it’s stable and fast enough for uploading files. If you’re using a wireless connection, try switching to a wired connection to see if that resolves the issue. You can also try logging out of your Ancestry account and then logging back in to see if that triggers a sync.

If you’re still experiencing issues, try disabling any antivirus or firewall software temporarily to see if that resolves the issue. Make sure to re-enable these programs once you’re done troubleshooting, as leaving them disabled can leave your computer vulnerable to security threats. If none of these steps work, you can try contacting Ancestry support for further assistance.

Fix the Ancestry Media Sync Issue In FTM 2019

Let’s say you added your media directly to your family tree on Thursday, Friday, or Saturday. And after you sync. This may have generated a proxy for the item in your Family Tree Maker 2019.

This didn’t happen when you added media to your FTM 2019. Unlike source media such as census images, it only affected user-contributed media.

Ancestry says other image download procedures are unaffected. So, media added to the Ancestry tree between Thursday and Saturday may end up with proxies in Family Tree Maker.

Remove unwanted elements from your Ancestry tree, After this, you have to pair them and then sync them.

If you encounter ancestry media syncing issues, it may be due to missing media in your file tree. To fix this, you need to locate and attach all the lost media to the existing ones. After you have successfully re-added all the missing media, you can then proceed with the sync process.

If the above method does not work, restore the last backup when your ancestry sync is working. Contact tech support if needed.


Ancestry media sync issues can be frustrating when using Family Tree Maker 2019, but there are several steps you can take to resolve and prevent them. By troubleshooting the issue and taking steps to prevent it from happening again, you can continue to enjoy the benefits of syncing your family tree data with If you need any help you can call us at our Family Tree Maker Support Number +1-888-257-3335 or you can Live Chat with our FTM Experts.

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