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Ancestry Media Sync Issues On Family Tree Maker 2019

Family Tree Maker 2019 is a popular genealogy software that allows users to create and manage family trees. One of its key features is the ability to sync family tree data with, a popular genealogy website. However, some users may Facing  ancestry media syncing issues, where photos, documents, and other media fail to upload or sync properly.

Causes of Ancestry Media Sync Issues

There are several possible causes for Ancestry media sync issues in Family Tree Maker 2019. One common cause is a slow or unstable internet connection, which can cause uploads to fail or take a long time to complete. Another potential cause is issues with the website itself, such as server downtime or maintenance. Additionally, certain antivirus or firewall programs may interfere with the syncing process, blocking certain files from being uploaded.

Troubleshooting Media Sync Issues

If you’re experiencing Ancestry media sync issues with Family Tree Maker 2019, there are several troubleshooting steps you can try. First, check your internet connection and ensure that it’s stable and fast enough for uploading files. If you’re using a wireless connection, try switching to a wired connection to see if that resolves the issue. You can also try logging out of your Ancestry account and then logging back in to see if that triggers a sync.

If you’re still experiencing issues, try disabling any antivirus or firewall software temporarily to see if that resolves the issue. Make sure to re-enable these programs once you’re done troubleshooting, as leaving them disabled can leave your computer vulnerable to security threats. If none of these steps work, you can try contacting Ancestry support for further assistance.

Preventing Media Sync Issues

To prevent media sync issues from occurring in the future, there are several steps you can take. First, make sure to keep your Family Tree Maker software and account up to date with the latest updates and patches. This can help address any known issues or bugs that may be causing syncing problems.

You can also try optimizing your media files before uploading them, such as compressing large photos or converting videos to a more compatible format. This can help reduce the size of the files being upload, making them easier and faster to sync.

Finally, make sure to backup your family tree and media files regularly. This can help ensure that you don’t lose any data in the event of a syncing issue or other problem with your computer or Ancestry account.


Ancestry Media sync issues can be frustrating when using Family Tree Maker 2019, but there are several steps you can take to resolve and prevent them. By troubleshooting the issue and taking steps to prevent it from happening again, you can continue to enjoy the benefits of syncing your family tree data with If you Need any help you can call us our Family Tree Maker Support Number +1-888-257-3335 or you can Live Chat with our FTM Experts.

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