Troubleshooting Guide: Fixing Problems with Logging In to Ancestry

It is frustrating that one cannot log in to Ancestry more so since you are eager to start tracing your genealogy. This article provides possible answers to Fixing Problems with Logging In to Ancestry so that accounts can be accessed easily.

Fixing Problems with Logging In to Ancestry – Problems and Their Solutions

Below are some common login problems and practical solutions for fixing issues with logging in to Ancestry.

1. Forgotten Password: You can retrieve a forgotten password by clicking on the “Forgot Password?” link on the login page. Then, use the email associated with your account for instructions on how to reset your password.
2. Account Locked or Suspended: Your login information may also lock your account if it’s been entered wrong several times. If you find that you’re having trouble accessing your Ancestry account, try waiting 30 minutes before trying again, or simply seek help from Ancestry support.
3. Browser Compatibility Issues: Ancestry isn’t compatible with certain types of browsers. Instead, use an updated browser such as Chrome, Firefox, or Safari. Clearing the cache and cookies on your web browser may sometimes fix log-in issues on Ancestry.
4. Internet Connection Issues: You will need a stable internet connection to access Ancestry. If your internet is slow or spotty, try restarting your router or connecting to another network.
5. Browser Extensions and Ad Blockers: Browser extensions or ad blockers must be interfering with the login process. Try switching off any unwanted add-ons or temporarily disabling your ad blocker to see if that makes any difference.
6. Account Deactivation or Subscription Issues: An inactivated account or an expired subscription can hinder your ability to log in successfully. Contact Ancestry support to confirm your subscription or reactivate it.
7. Caps Lock and Keyboard Input Errors: Avoid entering a password with the Caps Lock. Pay special care while you are entering the keyboard to remove unwanted, hidden characters, including special characters.

Conclusion

There are simple steps that may help fix any login issues when using Ancestry. By following through the simple steps indicated for a forgotten password, or those induced by browser compatibility, then you get access to accounts pretty fast.

FAQs:

How do I reset my Ancestry password?

You can reset your Ancestry account’s password by clicking on forgotten password.

Why is my Ancestry account locked?

This could be due to the multiple attempts to log in.

Which browsers does Ancestry support?

Ancestry is compatible with most updated versions of Chrome, Firefox, and Safari.