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How TO Fix My Heritage Sync Error

MyHeritage is a valuable platform for discovering and preserving your family history. However, encountering sync errors can be frustrating, hindering your ability to access and update your genealogical information. Fortunately, resolving these issues is often straightforward once you understand the common causes and the steps to address them. In this guide, we’ll walk you through the process of fixing MyHeritage sync errors so you can get back to exploring your heritage without any hassle.

Fixing MyHeritage sync errors:- 

  1. Check Your Internet Connection

Before delving into complex troubleshooting, start with the basics. Ensure that your device is connected to a stable and reliable internet connection. Sync errors can sometimes occur due to temporary network interruptions. Once you’ve confirmed a steady connection, attempt the sync again.

  1. Update the MyHeritage App or Software

Outdated software can lead to compatibility issues, resulting in sync errors. Make sure you are using the latest version of the MyHeritage app on your mobile device or the most recent version of the software on your computer. Developers often release updates that address bugs and improve sync functionality.

  1. Verify Your Login Credentials

A simple oversight can sometimes lead to sync errors. Double-check that you are using the correct login credentials for your MyHeritage account. If you’ve recently changed your password, ensure that you’ve updated it across all devices where you access the platform.

  1. Clear Cache and Cookies

Cached data and cookies can occasionally interfere with the sync process. Clearing these temporary files can help resolve any conflicts. Access your browser settings (for the web version) or the app settings (for mobile devices), find the option to clear cache and cookies, and then attempt to sync again.

  1. Review Privacy and Security Settings

Sometimes, overly strict privacy or security settings can prevent the sync from occurring. Check your settings within the MyHeritage app or website to ensure that you haven’t unintentionally blocked or restricted the sync functionality. Adjust the settings as needed to allow proper synchronization.

  1. Check for Server Status

At times, the sync error might not be on your end but rather due to server issues on the MyHeritage side. Visit the MyHeritage website or their official social media accounts to check for any reported server outages or maintenance periods. If the issue is on their end, you’ll just need to wait until they resolve it.

  1. Reinstall the MyHeritage App

If none of the above steps work, you can try uninstalling and reinstalling the MyHeritage app on your mobile device. Sometimes, a corrupted installation can lead to sync errors. After reinstalling, log in with your credentials and attempt the sync once again.

  1. Contact MyHeritage Support

If the sync error persists despite your efforts, it’s time to seek assistance from MyHeritage support team. They have the expertise to diagnose and resolve complex issues that might not have an easy fix. Contact their support through their official website or email and provide them with detailed information about the error you’re experiencing.


Sync errors can momentarily disrupt your journey into your family’s history, but with a systematic approach, they can be overcome. By following the steps outlined in this guide, you can troubleshoot and resolve common MyHeritage sync errors. Remember to start with the basics, such as checking your internet connection and updating your software. If those don’t work, proceed to more advanced solutions like clearing cache and cookies, reviewing privacy settings, and even reinstalling the app. If all else fails, don’t hesitate to reach out to MyHeritage’s support team for expert assistance. With these strategies in your toolkit, you can ensure that your genealogical research continues smoothly, allowing you to uncover and cherish the rich tapestry of your family’s heritage.

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